House Of Loans

Summary

This Privacy Policy applies to the services offered on the houseofloans.com.au (HOLA) web site offered by House Of Loans Australia. Please read this Privacy Policy carefully before using the HOLA web site. Usage of the HOLA web site is conditional upon you agreeing to be bound by this privacy policy. In summary, while you should read each provision in this Privacy Policy, you must note that by using the HOLA website: You agree that if you submit your personal information to us, we may create a database record about you; and you agree for us to use cookies on your browser (unless you remove them – please see below for explanation).

Your personal information is important to us

HOLA is committed to safeguarding your personal privacy. We recognise that you have a right to control how your personal information is collected and used. We know that providing personal information is an act of trust and we take that seriously. Unless you directly give us consent to do otherwise, HOLA will only collect and use your personal information provided using this web site as set out below.

Collecting information about you

HOLA will not collect or monitor any personal information about you without your consent. The only personal information we collect when you use this web site is what you tell us about yourself, and information about how you use our site. When you apply for a product from us (online or in a store), we may ask for your personal information (such as name and address) in order to service your application. You do not have to provide us with this information if that is your preference. However, failure to do so may result in HOLA being unable to provide certain services including after services.

Our use of cookies

Cookies are pieces of information that a web site transfers to your computer's hard disk for record keeping purposes. Most web browsers are set to accept cookies. HOLA uses cookies to make your use of our website and services as convenient as possible. Cookies do not themselves personally identify users, although they do identify a user's browser. Cookies allow us to remember the information you have entered as you move through our site, and let us know how many people are using the different parts of the site. If you do not wish to receive any cookies you may set your browser to refuse cookies. However, this may mean you will not be able to take full advantage of HOLA's web site. When you submit information on our site anonymously, such as when using a rate calculator, we do not link this information back to a cookie which identifies you or retain it in any way unless you have agreed to this information being retained.

Using and disclosing your personal information

We intend to use your information provided using this web site for the following purposes only.

To fulfill our obligation under any contract between you and HOLA
To provide you with information about services offered or distributed by HOLA or its related companies, or any organisation HOLA or its related companies is affiliated with or represents
To ask you for your opinion or comments about our services or those of related or affiliated companies
To track general traffic patterns showing the usage of our web site, without identifying the usage patterns of any particular individual.
Please also note that in order to operate the web site or deliver a service we may sometimes share your personal information with service providers.
As HOLA recognise the trust you place in us when you give us personal information, we will not use or disclose any information about you provided using this web site for other purposes without your consent, except for in exceptional cases such as if disclosure is required by laws or is necessary to protect the rights or property of HOLA, or any member of the public, or to lessen a serious threat to a person's health or safety.

When we will contact you

We may contact you at the email or other address, which you provide to us in order to provide you with information which may be of interest about updates, new HOLA services offered or distributed by related companies or affiliates, and other matters which may interest you. HOLA may also send you a newsletter, if you do not wish to receive this information or any direct marketing material, please contact us or call HOLA on the customer enquiry number 1300 720 693.

Storage and security of your personal information

HOLA will endeavour to take all reasonable steps to keep secure any information, which we hold about you, and to keep this information accurate and up to date. Your information is stored on secure servers that are protected in controlled facilities. Our employees and data processors are obliged to respect the confidentiality of any personal information held by HOLA. However, as we cannot guarantee the security of communications over the Internet, we cannot give an absolute assurance that your information will be secure at all times. HOLA will not be held responsible for events arising from unauthorised access to your personal information.

HOLA and links to other web sites

HOLA provides links to web sites outside of the HOLA site. These linked sites are not under the control of HOLA, and we are not responsible for the conduct of companies linked to our web site. Before disclosing your personal information on any other web site, we advise you to examine the Terms and Conditions of those web sites.

Accessing personal information held

If at any time you want to know what information we hold about you, you are welcome to request your personal information by emailing us at info@houseofloans.com.au . If you want to change and correct personal information that is inaccurate or out of date, please email us at info@houseofloans.com.au. To have personal information deleted, please let us know in the same manner, and we will take reasonable steps to delete your personal information unless we need to keep it for legal reasons.

What to do if you have a problem or question

If HOLA becomes aware of any ongoing concerns or problems with areas on our web site, we will take these issues seriously and work to address these concerns. If you have any further queries relating to our Privacy Policy, or you have a problem or complaint, please contact us or call the customer enquiry number 1300 720 693.

Future changes

Our commitment to be a leading provider of online financial services means that our business will continue to evolve as we introduce new services and features to our web site. Because of this, from time to time, our policies will be reviewed and may be revised. HOLA reserves the right to change its privacy policy at any time and notify you by posting an updated version of the policy on its web site. The amended Privacy Policy will apply between us whether or not we have given you specific notice of any change.

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